Customer Support
Although our customer support is the priority in all our service, our product customer support process goes live with your product go-live. The basic customer support is provided as a standard with the SaaS subscription, you can also purchase premium customer support for those customers that find it more suitable.
|
|
Basic Support
(Included in SaaS) |
Additional Premium Support
|
| Phone Support |
• |
• |
| eLibrary |
• |
• |
| Virtual Training Access |
• |
• |
| Online Help Desk |
• |
• |
| Access to Beta Releases |
|
• |
| Assigned Support Personnel |
|
• |
