Support Overview
If you encounter a problem using any product from SCA Technologies or have a question, you can send in an email to our support team or log on to our Customer Self Service Portal to log in a request.
Support Protocol
- All cases are logged assigned a tracking number. You may use this number to request a status update on any open cases. This number will also be referenced in any correspondence from Customer Support relating to the case.
- Once a case is resolved, the solution will be updated to our knowledge base. At present, only SCA Technologies employees have access to that knowledge base; however we expect to roll out portions of the knowledge base for customers to access in the future.
- Data collected on cases and case resolution will be used to enhance training and user manuals and to improve Customer Service response.
Information to provide when you contact Customer Support
- What link (URL) were you accessing?
- What username did you use?
- What were you attempting to do?
- Describe any problems or issues in as much detail as possible.
- Provide screenshots of any error messages you encounter.
Once you have all the information you can:
- Call customer support at 1-412-937-0600, or
- Provide the information online by clicking here
