Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How To Get Support
A member of our support team will talk with you first to determine the nature of the problem. Please call: 412.937.0600 and ask for Support.
You will find the answers to security questions and system configuration requirements on our FAQ page.
You can also view a demonstration of a screen-sharing session.
How It Works
If you encounter a problem using any product from SCA Technologies or have a question, you can send an email to our support team or log on to our Customer Self Service Portal to log in a request.
- Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
- Step 2: You are prompted to download a small virus-free plug-in.
- Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.